FAQ
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All merchandise purchased online can be brought back to our physical store for a refund or exchange within 30 days from the original date of purchase. Items must be in original packaging, unopened and in selling condition to be eligible for a refund or exchange. Items brought back damaged (applied to interior product and or packaging of merchandise) is not applicable for refund or exchange. Refunds and exchanges are not applicable on items labelled as final sale'.All merchandise in our "Curated Collection" is available for exchange only.
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Merchandise purchased online is available for refund or exchange within 30 days from the date your order is delivered. Refunds, exchanges or store credit is NOT applicable on sale and clearance items, such items will be labelled as “FINAL SALE” or exchange only. If there is a manufacturers defect in the merchandise purchased please contact us within 48 hours of receiving your order and our team will assist you virtually in resolving the issue.
Walls Alive is not responsible for lost or stolen merchandise once it leaves our store. We do our absolute best to ensure your package arrives to you in a reasonable time frame. We take steps to minimize the likelihood of theft by shipping our products in discrete packaging without prices or flashy labels indicating the contents of shipped goods.
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We offer free in-store pickup within 24–48 hours of purchase.
You’ll be notified by email or phone once your order is ready. -
Yes! Contact us at (403) 244-8931 or hello@wallsalive.com between 8:00am–6:00pm MST (Monday–Saturday).
We’ll do our best to accommodate your request.Note:
Expedited requests placed after 5:30pm cannot be ready for same-day pickup.
High-volume periods may limit our ability to expedite orders.
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The 30-day period begins when your order is ready for pickup, not when it is actually collected.
Certain exemptions may apply. -
1328 17 Ave SW, Calgary, AB T2T 0C3
Free customer parking is available behind the store.
Open Monday–Saturday, 8:00am–6:00pm (MST).
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Yes — we ship wallpaper Canada-wide. We do not offer international shipping at this time.
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Yes. Wallpaper orders over $250 (before tax) ship free anywhere in Canada. Orders under $250 are charged shipping calculated at checkout.
Some rural or remote addresses may require an additional fee. -
We don't ship paint without speaking with you first — there are too many variables with tinted paint to do it reliably otherwise. Please call the store at (403) 244-8931 and our team will arrange it with you.
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Please allow 1–2 business days for processing before your order ships.
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Rates are calculated at checkout based on your location and order total.
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Customers are responsible for providing accurate information.
Walls Alive fulfills orders exactly as submitted and is not responsible for orders shipped to incorrect addresses. -
Yes, we ship in plain, unbranded packaging to minimize theft and avoid drawing attention to your package.
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Yes. Delivery estimates may be less accurate, and an additional fee may apply.
For remote shipping inquiries, contact hello@wallsalive.com before ordering.
Need help calculating how much wallpaper you need for your project?
You can visit our Wallpaper 101 page for helpful tips and guide on all things wallpaper. No time? No problem! Select the'calculate for me'option below and we'll do the work for you!
